Shipping policy
Thank you for shopping with Cold Creek Hat. The following policy explains our processing, shipping, tracking, and local pickup procedures.
Order Processing
Most standard website orders are prepared for shipment within three business days.
Processing time refers to the time required to prepare an order before it is transferred to the shipping carrier. It does not include the carrier’s transit or delivery time.
Orders placed outside business hours, on Sundays, or during holidays begin processing during the next available business period.
Custom and Bulk Order Turnaround
Custom embroidery, laser engraving, business merchandise, and bulk orders may require additional production time.
Turnaround depends on factors such as:
- Order quantity
- Design size and complexity
- Digitizing or artwork conversion requirements
- Product and blank-hat availability
- Materials that must be ordered
- Current production volume
An estimated turnaround time will be provided after the order details have been reviewed. Production estimates may change if the customer requests revisions, delays design approval, changes the order, or does not provide usable artwork.
Shipping Rates
Shipping charges are calculated using the package weight, delivery destination, and available carrier services. The available shipping methods and costs will be displayed during checkout.
Estimated Delivery Time
Delivery estimates shown during checkout begin after processing is complete and the package has been accepted by the shipping carrier.
Carrier delivery dates are estimates and are not guaranteed by Cold Creek Hat. We cannot control delays caused by weather, service interruptions, carrier operations, holidays, incorrect address information, or other circumstances outside our control.
If you need an order by a particular date, contact coldcreekhat@gmail.com before purchasing. We will let you know whether the requested timeframe appears feasible, but carrier delivery cannot be guaranteed.
Shipping Confirmation and Tracking
When tracking is available, a shipping confirmation will be sent to the email address provided during checkout. Please allow time for the carrier to scan the package and update the tracking information.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your confirmation promptly and contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered production or shipping preparation.
Additional shipping charges resulting from an incomplete, incorrect, or undeliverable address may be the customer’s responsibility.
Packages Delayed or Lost in Transit
If tracking has not updated or a package appears delayed, contact the shipping carrier first for the most current information. You may also email coldcreekhat@gmail.com with your order number so we can review the shipment information available to us.
Lost-package claims and available resolutions may depend on the carrier’s procedures, tracking history, insurance coverage, and the circumstances of the shipment.
Lost or Missing Packages After Delivery
Once an order has been marked as delivered by the shipping carrier to the address provided at checkout, responsibility for the package transfers to the recipient. We are unable to replace or refund orders that are lost, stolen, or missing after the carrier confirms delivery. If your package is marked as delivered but cannot be located, we recommend checking with household members, neighbors, your building management, or the carrier directly. We are happy to assist by providing tracking information for any claim you may need to submit.
Damaged Shipments
If an order arrives damaged, retain the item and all original packaging. Email coldcreekhat@gmail.com with your order number and clear photographs of the product, shipping container, packaging materials, and shipping label.
Do not discard the packaging until the issue has been reviewed, as the carrier may require it for a claim.
Local Pickup
Local pickup may be arranged in advance in Soda Springs, Idaho. Email coldcreekhat@gmail.com to confirm availability and schedule pickup.
Cold Creek Hat does not provide local delivery and will not arrange pickup outside the Soda Springs area. Please do not arrive for pickup until you have received confirmation that your order is ready and a meeting time has been established.
Contact Information
Cold Creek Hat
Email: coldcreekhat@gmail.com
Mailing Address:
PO Box 383
Soda Springs, ID 83276
Business Hours:
Monday–Saturday: 7:00 AM–7:00 PM
Sunday: Closed