Frequently Asked Questions
Have questions about building a custom hat, submitting a business logo, or placing an embroidery or laser engraving order? Find answers below. If you need additional help, email us at coldcreekhat@gmail.com.
Hats & Patches
How does the Build Your Own Hat option work?
How does the Build Your Own Hat option work?
Choose an available patch and pair it with the blank hat of your choice. Unless you request otherwise, we will apply the patch to the hat before shipping your completed custom hat.
Are the patches sewn onto the hats?
Are the patches sewn onto the hats?
No. We apply a heat-activated backing material to each patch and use a professional heated hat press to permanently secure it to the hat.
Can I receive the patch and hat separately?
Can I receive the patch and hat separately?
Yes. If you would prefer to apply the patch yourself, please request that the patch and hat be shipped separately when placing your order. We will not add the heat-activated backing when the items are shipped separately.
Where will the patch be placed?
Where will the patch be placed?
Unless you request a different placement, we will center the patch on the front of the hat. Please include any special placement instructions with your order.
Are all the patches on your website vintage?
Are all the patches on your website vintage?
No. Authentic vintage patches will be identified as vintage in the product title or description. We also offer patches created by Cold Creek and patches purchased from other suppliers.
What qualifies as a vintage patch?
What qualifies as a vintage patch?
Our vintage patches are more than 20 years old, with many being considerably older. They were often originally created for advertising, uniforms, businesses, farms, organizations, or events.
Does Cold Creek reproduce its vintage patches?
Does Cold Creek reproduce its vintage patches?
No. Patches identified as vintage are authentic pieces that have been legally acquired from sources such as estate sales, warehouse closing auctions, antique stores, specialized dealers, and private individuals. Cold Creek does not manufacture or reproduce the vintage patches offered on our website.
Will my vintage patch look brand new?
Will my vintage patch look brand new?
Vintage patches may show small signs of age, storage, or previous handling. These characteristics are part of the patch’s history and make each piece unique. Please review the product photographs and description before ordering.
Can I request a different hat or patch combination?
Can I request a different hat or patch combination?
Available patches and blank hats can generally be paired through our Build Your Own Hat collection. If you are unsure whether a particular combination will work, email us at coldcreekhat@gmail.com before ordering.
Custom Embroidery
What types of hats can be embroidered?
What types of hats can be embroidered?
Customers may choose from any of the blank hat styles currently offered by Cold Creek. Availability may vary based on the selected style, color, quantity, and supplier inventory.
What is the minimum order for custom embroidered hats?
What is the minimum order for custom embroidered hats?
Custom embroidery orders require a minimum of 12 hats. Additional hats must be ordered in increments of 12.
How do I request a custom embroidery order?
How do I request a custom embroidery order?
Email your design and order details to coldcreekhat@gmail.com. Please include:
- The design or logo file
- Desired hat style and color
- Number of hats needed
- Preferred design size
- Thread color preferences
- Placement on the hat
- Requested completion date, if applicable
For front embroidery, please specify whether you would like the design centered or placed on the left front panel.
What file type should I submit for embroidery?
What file type should I submit for embroidery?
Send the highest-quality version of your logo or artwork available. We will review the file and let you know if a different format or additional preparation is needed before it can be embroidered.
What is an embroidery digitizing fee?
What is an embroidery digitizing fee?
Artwork must be converted into a specialized stitch file before an embroidery machine can read it. A one-time $30 digitizing fee applies to each new design. Once digitized, the design will be saved for future orders, so you will not need to pay the setup fee again when reordering the same design without changes.
How much do custom embroidered hats cost?
How much do custom embroidered hats cost?
Pricing is provided by custom quote. The final cost depends on the selected hat style, order quantity, design size and complexity, stitch count, and whether the hats are currently available or must be ordered.
How long do custom embroidery orders take?
How long do custom embroidery orders take?
Turnaround time varies based on the number of hats ordered, design complexity, required digitizing, current production schedule, and availability of the selected blank hats. We will provide an estimated turnaround time with your quote.
Can you embroider hats for businesses and organizations?
Can you embroider hats for businesses and organizations?
Yes. We create custom embroidered hats for businesses, farms, ranches, schools, teams, organizations, events, and other groups.
Laser Engraving
What products can be customized with laser engraving?
What products can be customized with laser engraving?
Our initial customizable selection includes select tumblers and water bottles. Available styles, sizes, and colors will be shown with each product. We plan to introduce additional laser-engraved and laser-cut products as our online collection expands.
For business or bulk requests involving keychains, pens, signs, hats, promotional items, or other products, email coldcreekhat@gmail.com to discuss availability.
What file should I submit for laser engraving?
What file should I submit for laser engraving?
A high-quality black-and-white SVG or other vector file is preferred. Simple, high-contrast artwork generally produces the best engraving results.
What if I do not have a vector file?
What if I do not have a vector file?
If your artwork is not a vector file or is not high enough quality for engraving, a $20 artwork conversion fee will apply. We will review your file and let you know if conversion is necessary before proceeding.
How do I request a custom laser engraving order?
How do I request a custom laser engraving order?
Email your artwork and project details to coldcreekhat@gmail.com. Include the product you would like engraved, requested quantity, desired artwork placement, and any applicable deadline. We will review your request and provide information about availability, pricing, and estimated turnaround time.
How much does custom laser engraving cost?
How much does custom laser engraving cost?
Pricing depends on the product, quantity, artwork, engraving size, design complexity, and any file preparation required. Custom and business orders will receive a quote before production begins.
Can you create laser-engraved promotional products for a business?
Can you create laser-engraved promotional products for a business?
Yes. Depending on product availability, we can create customized tumblers, water bottles, keychains, hats, pens, signs, and other promotional items for businesses and organizations. Contact us to discuss your project and request a quote.
Processing, Shipping, and Local Pickup
How quickly will my order ship?
How quickly will my order ship?
Most standard website orders are prepared for shipment within three business days. Custom embroidery, bulk, and laser engraving orders require additional production time and will receive a separate turnaround estimate.
How much does shipping cost?
How much does shipping cost?
Shipping charges are calculated using the weight of the order and its destination. The available shipping options and costs will be displayed during checkout.
Does the processing time include shipping time?
Does the processing time include shipping time?
No. Processing time is the time needed for Cold Creek to prepare your order before it is given to the shipping carrier. Carrier transit time begins after the package has shipped and may vary by destination and selected service.
Can you guarantee a delivery date?
Can you guarantee a delivery date?
We can provide processing estimates, but we cannot guarantee a carrier’s delivery date or control delays that occur after a package has been accepted by the shipping provider. If you need an order for a particular date, please contact us before purchasing.
Is local pickup available?
Is local pickup available?
Local pickup may be arranged in advance by emailing coldcreekhat@gmail.com. Pickup is available in Soda Springs, Idaho, only. We do not offer delivery or meet outside the Soda Springs area.
Returns, Defects, and Order Changes
Can I return a custom item?
Can I return a custom item?
Because custom and personalized products are created specifically for each customer, they cannot be returned or exchanged unless the item arrives defective or Cold Creek made an error when completing the order.
What should I do if my order is defective or incorrect?
What should I do if my order is defective or incorrect?
Email coldcreekhat@gmail.com with your order number, a description of the issue, and clear photographs of the item. We will review the information and provide the appropriate next steps.
Can I change or cancel a custom order?
Can I change or cancel a custom order?
Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee that changes or cancellations will be possible after materials have been ordered, artwork has been prepared, or production has begun.